How can we help you?

Chat with a Skincare Professional

We're continuing to fulfill all online orders and offering customer service during COVID-19. Thank you for your patience and stay safe. 

Whether you have questions about a product, are looking for a recommendation or want to learn more, send us a message:

Call us: +1 (800) 237-2540, or send a message to:


Frequently Asked Questions:

Orders + Payment

Accepted Payment Methods:¬†Credit or Debit Card, including Visa, MasterCard, Discover and American Express cards, PayPal¬ģ, or with Apple Pay¬ģ.

How to Order: Getting your skincare routine simplified with Rxformula is easy - simply use the navigation to find products based on Product Type, by Skin Type, or by Treatment. Then, click "Add to Cart" on the items you would like, then click "Checkout" and then you're all set! 

Accounts: You have the option to save your preferred shipping addresses and access your order history with a Customer Account. Create a Free Account or Login.

Security: We use 256-bit industry encryption technology, protecting your information end-to-end. All transaction information will be securely processed and verified. Rxformula does not store credit card information. 

Product Ingredients: You can access a full list of ingredients for each of our products here.


Shipping + Delivery

Free Shipping: All qualifying orders over $75 enjoy free standard delivery. 

Processing Time: Please allow up to 2 business days processing time before your order has shipped. You will be able to track your package after it ships.

Delivery Time: You'll be able to select how quickly you would like to receive your order during checkout. The delivery time shown is only an estimate and your order may arrive sooner or later depending on the shipment carrier. Once your order is en-route, you'll be able to track your package.

Shipping Methods: We ship packages via USPS and UPS, depending on the destination and selected delivery method.

Shipping Zones: We currently can ship within the 48-contiguous United States, including Washington, D.C., and P.O. Boxes. 

Shipping Charges: Shipping rates may vary depending on your selected method and destination. These original shipping charges are non-refundable if you choose to return any items.



Return Policy: We will gladly accept any items for return within 30-days if you are unsatisfied, with the exclusion of Final Sale and Sample items. 

Return an Item: If you were not 100% satisfied with your order, or would like to return an item, just send our team an email and let us know your order number, why you're returning it and we'll be in touch:

Non-Returnable / Non-Refundable: There are select items that cannot be returned nor refunded including: (a) Items marked "Final Sale", (b) Sample Items or Free Products, and (c) Original Shipping Charges and/or Return Label Charges.


Made in the USA  |  With Love, Ellen E.

© 2020, Ellen Ehrlich International Inc., as Rxformula. All Rights Reserved. 
The Rxformula for Skin‚ĄĘ name and logo are registered trademarks of Rxformula.