Contact us

Chat with a Skincare Professional

Whether you have questions about a product, are looking for a recommendation or want to learn more, send us a message:

Call us: +1 (800) 237-2540, or send a message tocare@rxformula.com

 

Frequently Asked Questions:

Orders + Payment

Accepted Payment Methods: Credit or Debit Card, including Visa, MasterCard, Discover and American Express cards, PayPal®, or with Apple Pay®.

How to Order: Getting your skincare routine simplified with RxFormula is easy - simple use the navigation to find products based on Product Type, by Skin Type, or by Treatment. Then, click "Add to Cart" on the items you would like, then click "Checkout" and then you're all set! 

Accounts: You have the option to save your preferred shipping addresses and access your order history with a Customer Account. Create a Free Account or Login.

Security: We use 256-bit industry encryption technology, protecting your information end-to-end. All transaction information will be securely processed and verified. RxFormula does not store credit card information. 

 

Shipping + Delivery

Free Shipping: All qualifying orders over $75 enjoy free standard delivery. 

Processing Time: Please allow up to 2 business days processing time before your order has shipped. You will be able to track your package after it ships.

Delivery Time: You'll be able to select how quickly you would like to receive your order during checkout. The delivery time shown is only an estimate and your order may arrive sooner or later depending on the shipment carrier. Once your order is en-route, you'll be able to Track your Package

Shipping Methods: We ship packages via USPS and UPS, depending on the destination and selected delivery method.

Shipping Zones: We currently only can ship within the 48-contiguous United States, including Washington, D.C., and P.O. Boxes. At this time, international shipping is not available.

Shipping Charges: Shipping rates may vary depending on your selected method and destination. These original shipping charges are non-refundable if you choose to return any items.

 

Returns

Return Policy: We will gladly accept any items for return within 60-days if you are unsatisfied, with the exclusion of Final Sale and Sample items. 

Return Shipment: Have your Order Number and Email Address from the original order and Begin your Return here. You'll be able to selected your return method, provide your feedback and thoughts, and download a pre-paid return shipping label. 

Return Options: You have two options for returning your items: (a) Download a Pre-Paid Return Label from RxFormula - we will provide a shipping label and automatically track the package and deduct the cost from your total refund, or (b) Purchase your Own Label + Upload Tracking Information - you can begin a return and then ship your return insured and tracked by your preferred carrier of choice.

Non-Returnable / Non-Refundable: There are select items that cannot be returned nor refunded including: (a) Items marked "Final Sale", (b) Sample Items or Free Products, and (c) Original Shipping Charges and/or Return Label Charges.

 

 

Made in the USA  |  With Love, Ellen E.

© 2020, Ellen Ehrlich International Inc., as Rxformula. All Rights Reserved. 
The Rxformula for Skin™ name and logo are registered trademarks of Rxformula.