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Rxformula Customer Support
How may we help you?
Chat With a Skincare Professional
For product recommendations, ordering assistance or locating a delivery:
Give us a call M-F, 9:00am to 5:00pm EST or send us a message and we'll be in touch shortly
Track My Order
We are continuing to process all orders, with minimal delays.
Getting Started with Rxformula
Begin Your 60-Second Skincare Consultation →
We'll ask you a few questions about your skincare goals + skin type and recommend the optimal solution for you. Or, if you have a few more questions, we're here to help, just give us a call or send us a message.
Try it Risk-Free for 30-Days, No Questions Asked
We know skincare is a really important part of your day, so we want you to love your routine. If you decide something isn't right for you, or you'd like to try something else, just let us know and we'll help make it right.
Looking for some Skincare Tips? →
Explore the Rxformula Skincare Guide for skincare tips + suggestions from the skincare professionals & Discover Experience Stories from our customers.
Directions, Safety & Ingredients
Directions, safety precautions and a full list of ingredients are available for all products, on every product page.
You can always check the back of your bottle for printed information.
My Account
Manage Your myRxformula Account
How to Order: Getting your skincare routine simplified with Rxformula is easy - simply use the navigation to find products based on Product Type, by Skin Type, or by Treatment. Then, click "Add to Cart" on the items you would like, then click "Checkout" and then you're all set!
Accounts: You have the option to save your preferred shipping addresses and access your order history with a Customer Account. Create a Free Account or Login.
Payment
Accepted Payment Methods:
Credit/Debit Cards: Visa, MasterCard, Discover, and American Express.
Digital Wallet: Apple Pay® or Google Pay®
Gift Card: Redeem a Rxformula Gift Card.
Security: We use 256-bit industry encryption technology, protecting your information end-to-end. All transaction information will be securely processed and verified. Rxformula does not store credit card information.
Shipping
Track My Order
Free Shipping: All qualifying orders over $75 enjoy free standard delivery.
Processing Time: Please allow up to 2 business days processing time before your order has shipped. You will be able to track your package after it ships.
Delivery Time: You'll be able to select how quickly you would like to receive your order during checkout. The delivery time shown is only an estimate and your order may arrive sooner or later depending on the shipment carrier. Once your order is en-route, you'll be able to track your package.
Shipping Charges: Shipping rates may vary depending on your selected method and destination. These original shipping charges are non-refundable if you choose to return any items.
Shipping Zones: We currently can ship within the 48-contiguous United States, including Washington, D.C., and P.O. Boxes; via USPS and UPS.
Returns
Give us a call or send us a message to begin your return.
Return Policy: We will gladly accept any items for return within 30-days if you are unsatisfied, with the exclusion of Final Sale and Sample items.
Non-Returnable / Non-Refundable: There are select items that cannot be returned nor refunded including: (a) Items marked "Final Sale", (b) Sample Items or Free Products, and (c) Original Shipping Charges and/or Return Label Charges.